A grieving son has accused Apple of having an ‘utter lack of understanding and discretion’ after the company refused to unlock his dead mother’s iPad – and asked for written permission from her.
Josh Grant, 26, from London, became the co-executor of his mother Anthea Grant’s will and estate with his brother Patrick when she passed away from breast cancer, aged 59, earlier this year.
He said his mother enjoyed playing games on the iPad after her husband died in 2010 and said she liked its raft of new security measures since updating to iOS7.
However, when the brothers contacted Apple following their mother’s death on January 19, they were told they would need ‘written permission’ from their mother to access the account.
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