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dead computer

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11:07 pm
August 21, 2010


asi

Member

posts 120

My wife has a six year-old Toshiba Satellite laptop, which is her baby, and has functioned w/o problem to this point.  The computer was used mainly for email and occasionally surfing. She decided to go into the bios and change settings, trying to speed it up.  It was running XP home and now it won't even power up. Where should I begin looking to alleviate this problem. I'm assuming I'll have to replace, at the very least, the hard drive, but would appreciate any pointers.

Thanks in advance for any ideas, suggestions or pointers.

J. R.   

6:05 pm
August 22, 2010


Paul Sr

Guest

I'm not that familiar with laptops but I've got a couple questions:

When you say it won't power up, you mean no lights, no noise, no nothing?

Will it power up on battery?  Or, is the battery completely discharged?

I doubt if it has anything to do with the hard drive. 

I'm looking at your power cord/power supply being faulty.

6:55 pm
August 22, 2010


Kurt Hines

Member

posts 41

Hi J.R.

   If the laptop worked perfectly fine before she starting changing settings in the bios, and stopped starting right after, then the computer hardware itself is probably fine, it is just the bios settings that are bad.  I doubt anything needs to be replaced. (Assuming there weren't other issues that caused her to start tinkering in the bios.)

What you generally do in this case it to clear the bios and put it back to factory settings.  There are a few ways to do this, but unfortently with laptops it is tricky.  If you can still get into the bios itself, there should be a restore option in there, if not you have to fix this issue directly on the motherboard.  There are two ways generally to fix this on the motherboard.  One is to flip a pin, and another is to remove the cmos battery and put it back in.  Those are described here: http://www.wikihow.com/Reset-Your-BIOS

Those both require direct access to your motherboard, which means taking your laptop apart.  This can be tough in laptops, and you need to be careful not to damage it further.  If this is not something you are comfortable doing, you could have a computer tech do it (If we did it, I would expect the cost to be under $100.  Spending that much money on a older computer may not be worth it though.)

Good luck.

Regards, Kurt Hines – VC Web Design – VCWebDesign.com

10:31 pm
August 31, 2010


asi

Member

posts 120

Paul Sr. and Kurt Hines

The computer was indeed dead – no lights, no nothing.  My wife had changed settings in the BIOS and I didn't have a copy of  what the original settings had been. It was nearly a week before I could get back to the laptop and do more troubleshooting, but I had plenty of time to do some pondering. The laptop had worked flawlessly for 6 years; no battery of any kind had ever been replaced; the laptop had always been run with an external AC transformer/battery charger connected.  Upon further investigation the AC transformer/battery charger tested correctly for output voltage and current. Pulled the rechargable battery and it tested deader than a door nail; the CMOS battery was below or at minimal specs. Took a fifteen minute lunch break; replaced the batteries so they wouldn't get lost before I could order replacements; plugged the transformer back in and powered up the computer on a whim. What can I say other than the computer decided to work again. Have ordered a new CMOS battery, but can't see spending bookoo bucks to replace the rechargable battery, which was never used on its own once in six years.

Thank you both for providing your input and pointing me in the right direction so my wife can again use her pet computer.

J. R.  

9:04 pm
October 7, 2010


Scott

Guest

Post edited 2:06 am – October 8, 2010 by Scott


Never mind.

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