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7:13 pm
February 26, 2010
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Kat
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We have verizon dsl with a wireless router, networking a Dell desktop and a Toshiba laptop. This morning I went to the Best Buy website with no problem. Later my husband went to their website and although it says BestBuy.com in the address bar, the webpage shows as Best Buy rewards in Japanese in both Explorer and Firefox. I went to our laptop and the same thing was happening.
I tried clearing all cookies, cache, browsing history, etc. in both IE and firefox but it still came up in Japenese. I tried accessing Best buy through a google search, the same thing happens unless I try clicking on the individual links that should take you to departments like store finder, then I get "page not found" error. All other websites are fine…it is only happening on Best Buy.
Later in the day I tried again with firefox on the laptop…In the address bar drop down there were two suggestions, one showed Japenese characters, the other didn't so I clicked on it and got an English website. I was navigating fine to other pages on the site until my husband came downstairs and said now he had Best buy in Turkish on the desktop. I checked IE and it was in turkish for me also. Then switched back to Firefox and that website had changed also to Turkish.
Called Verizon and a tech tried to fix it with GoToMy assist and he was stumped. He reset IE, Checked language settings, cleared all history and passwords, reset the modem, released and renewed the IP address, flushed the DNS cache. Nothing worked, he suggested a virus on the network but didn't have any more advice to correct it. He said he had never heard of this.
My daughter-in-law and granddaughter both tried the website and had no trouble at the same time I was trying to open the Best Buy website. They have Charter and Comcast. I even called Best Buy and they said they are not having any problems that they are aware of.
Any idea what is going on?
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9:27 pm
February 26, 2010
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ProfTheory
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Kat wrote:
…he suggested a virus on the network but didn't have any more advice to correct it.
Do you have a anti virus program? Is it up to date? Has it reported anything? Did you try Malware Bytes?
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2:06 pm
February 27, 2010
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Kat
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Both computer were recently reformatted and window Vista installed. Antiviris is up to date on both, updated and ran Malwarebytes already on both computers. Nothing found on either one.
Disconnected the laptop from the wireless connection to the router and used dialup and the problem was gone but the desktop was still getting the chinese or turkish Best buy. Connected to Dsl again and it came back on the laptop…shut down both computers for the night and it is gone today.
Just hoping that it is something going on with Verizon and not a virus on the computer. We did have the Security 2010 on the desktop a month ago and a simular virus on the laptop. They were not networked at the time. My son installed a new hard drive on the desktop because to old one was about to go.
He reformatted the laptop and reinstalled Windows on both. We did not have verizon DSL before he worked on them but did have DSL when he brought them back.
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11:35 pm
February 27, 2010
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ProfTheory
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Can you setup the DSL with the WiFi disabled (turn the radio off)? If the DSL is a seperate modem try using a different router.
I'm wondering is the router software corrupted, it can happen, or is someone attacking your router via the WiFi. Is the WiFi WPA2 protected?
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11:50 pm
February 27, 2010
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Ben Carpenter
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ProfTheory said:
Can you setup the DSL with the WiFi disabled (turn the radio off)? If the DSL is a seperate modem try using a different router.
I'm wondering is the router software corrupted, it can happen, or is someone attacking your router via the WiFi. Is the WiFi WPA2 protected?
Kat
I really think that ProfTheory is on to something here with the router.
I am guessing here if you did not have the WIFI protected that someone got into your router and changed the domain name server (DNS) address which is taking you to these strange sites. They very well may be fakes (read this as bad) instead of the foreign sites you think that they are. When you setup your router you had to plug in the DNS address that your DSL provider gave you check and see if it is what they gave you.
When you indicated connecting the laptop using dialup you were not going through the router and was most likely using the DNS address that was setup in your dialup connection.
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Ben Carpenter – http://www.benc.com
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2:00 pm
March 29, 2010
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r west
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I have been having the same issue trying to shop bestbuy online … it will switch to Turkish, then Japanese. Ironically, they are having a spring sale that ends tonight. Hmm.
I use Verizon as my service provider and am an all Mac OSX 10.5.8. I have cleared cache and cookies, deleted prefs (Firefox and Safari are having the same issue). I have no trouble with any other sites – just Best Buy.
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7:47 am
March 31, 2010
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Ben Carpenter
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Post edited 12:56 pm – March 31, 2010 by Ben Carpenter
r west said:
I have been having the same issue trying to shop bestbuy online … it will switch to Turkish, then Japanese. Ironically, they are having a spring sale that ends tonight. Hmm.
I use Verizon as my service provider and am an all Mac OSX 10.5.8. I have cleared cache and cookies, deleted prefs (Firefox and Safari are having the same issue). I have no trouble with any other sites – just Best Buy.
R West
You did not say, but I am assuming that you have a router in your connection to the internet. I am going to further assume that it has wireless features.
Most routers are setup to be plug and play out of the box. This means that there is not security features enabled. There fore every crook knows the username and password for all the routers on the market, and if you did not change the username and password they can get in and mess with things.
Part of the setup features of a router allows for a Domain Name Server (DNS) setting which will direct your request for a website through the DNS to convert the name you type into the IP address which is really a set of 4 number which can be up to 3 numbers each.
If someone got into your router which you did not protect they can change or create a DNS which is a bad one which will direct your request to a web site that they choose. The Bestbuy web sites in Japanase or Turkish you are getting to may not even be Bestbuy websites but fakes that are setup to sucker you into reveling personal information because you think it is Bestbuy.
The bad DNS site they created may direct you the correct site except for just a few sites and they will pick on sites that a lot of people goto to make purchases and so will give credit card info and other info.
OK you say you are wired to your router makes no difference if it has wireless and you did not protect it they can get in. If the router is not protected they can even come in over the internet. There is more problems with this in urban areas where homes are close together than in rural areas.
It may not always be crooks, but neighbors that access your unprotected router and make changes just to aggravate you. If your neighbors have teenage kids they may very well be the ones making changes on your unsecured router.
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Ben Carpenter – http://www.benc.com
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7:13 pm
April 13, 2010
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james
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so how to fix this problem?
i am experiencing this same problem, and am wondering how one fixes it.
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7:28 pm
April 15, 2010
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kseto2404
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I just started having this same problem as well! I seriously doubt that someone is hacking into my router and changing best buy's website to turkish. I am also on Verizon so I'd assume that it has something to do with the ISP, oddly enough. I don't have any answers for anyone, though.
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7:01 pm
April 16, 2010
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Ben Carpenter
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kseto2404 said:
I just started having this same problem as well! I seriously doubt that someone is hacking into my router and changing best buy's website to turkish. I am also on Verizon so I'd assume that it has something to do with the ISP, oddly enough. I don't have any answers for anyone, though.
Kseto
No one change bestbuy's website to Turkish on you computer because it is not on your computer. Any time you type an address in the address bar on you browser an hit enter or click on a link with an address in it you computer's network adapter (or router if you have one) sends the address to a domain name server (DNS) to have the address converted from a name to the IP address of the site. That IP address will be in the form of 4 sets of 3 numbers in the form of xxx.xxx.xxx.xxx (some may be less than 3 digits but none over 3 digits each. This is the info that is used to search from the correct server and then the web site you are looking for. When you network adapter and/or router is setup a DNS server address must be included in the setup. Your ISP provides the DNS address for you to use.
So if some how the DNS server address on your computer or router gets changed (which could be a bad DNS) then your request for a website could be interpreted wrong due to the bad DNS.
It is also possible for your ISP to be hacked and is sending DNS requests to a bad DNS server.
Some websites can be assessed by putting the IP address in the address bar instead of the name of the website. The IP address for my website is 63.111.248.100, but you can not type it in and get my website. My website is hosted on a server that hostes a number of websites and they all have the same IP address. Some how this is sorted out by the DNS.
Some of the bigger (not all of them) are hosted in-house and these are mostly what can be access by the IP address. Bestbuy is not one of them. I attempted to access them via the IP address I received when I PINGed them, but it did not work.
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Ben Carpenter – http://www.benc.com
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11:41 pm
May 9, 2010
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Leah L
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I am also having the same problem! We also use Verizon…I wanted to purchase a new laptop for college, but cannot due to the site malfunctions.
I guess Ill have to drive an hour away and go to the store in person.
If anyone has figured out how to fix this, please let me know. I am bookmarking this thread for reference.
Thank you
Leah
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7:04 am
May 11, 2010
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Ben Carpenter
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Leah L said:
I am also having the same problem! We also use Verizon…I wanted to purchase a new laptop for college, but cannot due to the site malfunctions.
I guess Ill have to drive an hour away and go to the store in person.
If anyone has figured out how to fix this, please let me know. I am bookmarking this thread for reference.
Thank you
Leah
Leah L and others.
I have done a little web surfing and have come to the conclusion due to everyone that has posted with problems being on Verizon that it is a problem with the DNS server that Verizon uses. It appears to me that someone has been able to hijack the Verizon DNS server.
If a person has the IP address of another DNS server and changes the settings in their network card and router (if they have one) they can bypass this problem.
Here is a link to some alternate DNS server addresses. They must be entered in the setup of your network card and router. There is a link on this page on how to make the changes.
http://theos.in/windows-xp/fre…..rver-list/
If you do make the changes make sure you keep a record of what the old number were in case you want to go back.
Any DNS server can be used if you get the address, but most ISP's want you to use theirs. I do not know what the ramification of using another ISP's DNS server might be, but these free DNS servers seem to be OK.
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Ben Carpenter – http://www.benc.com
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6:01 pm
July 13, 2011
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Frustrated Frank
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I found this forum after doing some extensive web searches on this topic. I too have been experiencing these strange redirects with just the BestBuy site. The problem is happening on every computer in the house and even my iphone which connects through (you guessed it) a verizon router.
My wireless router has always been WPA2 protected(never used the default user/passwords) and I can't image someone being able to get in and mess with my settings and not have me notice.
I've spoken with verizon several times and they really haven't the slightest clue whats going on. They did however send me out a new replacement modem/router(which I set up and configured just like the old one WPA2, etc.) They even switched me to a different circuit in the central office. The problem however did not go away.
So far I have run multiple antivirus/malware utilities(MS essentials, AVG, Stopzilla, ESET) all which are coming up clean. I've reset my modem(several times) flushed my dns, renewed my ip, cleared my cache, cookies and temp files and the problem is still occurring.
I've gone to the extent of completely formatting one of the computers which was experiencing the problems and after rebuilding the unit from scratch, the redirects still occur. Sometimes I land on a chinese landing page, other times I land on a complete Turkish bestbuy site, and most recently I've landed on a Window Server 2003 error page. None of the pages look real. I do a little web development in my spare time and after looking at the source code I can tell these sites are mock sites and haven't been designed by anyone with extensive web design knowledge like would be required for a site as intensive as bestbuy.com.
I've search the entire web and have yet to find a solution to this issue. If anyone has any information or is experiencing similar redirects or has a fix to the problem, please share it here.
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9:11 pm
July 13, 2011
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warrantyvoider
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First, do you have an AT&T iphone or a Verizon iphone?
I think you're barking up the wrong tree with suspicions of malware being to blame. I read through this thread, and I didn't see where you mentioned trying a different DNS server (like from Google or OpenDNS). Given everything you've said, this SCREAMS 'DNS problem'.
Try changing your DNS server to a Google or OpenDNS server, and report back.
BTW, if you happen to know the IP address of the Verizon DNS server you're undoubtedly using now, post it here. I'd be curious to see if I get directed to 'funny' sites while using YOUR DNS server.
One more thing……..when you ping http://www.google.com, what IP gets returned?
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Warrantyvoider 27" Core i7 iMac
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7:22 am
July 14, 2011
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Ben Carpenter
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Post edited 7:28 am – July 14, 2011 by Ben Carpenter
warrantyvoider said:
First, do you have an AT&T iphone or a Verizon iphone?
I think you're barking up the wrong tree with suspicions of malware being to blame. I read through this thread, and I didn't see where you mentioned trying a different DNS server (like from Google or OpenDNS). Given everything you've said, this SCREAMS 'DNS problem'.
Try changing your DNS server to a Google or OpenDNS server, and report back.
BTW, if you happen to know the IP address of the Verizon DNS server you're undoubtedly using now, post it here. I'd be curious to see if I get directed to 'funny' sites while using YOUR DNS server.
One more thing……..when you ping http://www.google.com, what IP gets returned?
I have to agree with Warrantyvoider, I think it is a DNS PROBLEM. I fully agree that an alternate DNS server would be able to tell if that is the problem.
I do not use my cell phone to access the web so I can not comment on cell phone connections.
FrustratedFrank seems to be the only one in this thread that has an understanding of how things work on the web as well as being the only one in recent times to make comments on the problem.
I would like to see him change his DNS server on his router and one of his computers and give this a try.
He mentioned it was happening on every computer in his house. This does point to the DNS server listed on his router.
It has been a while since I played with DNS servers, but my memory tells me that the DNS setting in the router is the one that is used.
A lot of people do not under stand all the setting in the router and if the cable co or the DSL co furnishes the router all ready setup they just plug it in and go. Most ISP's would like you to use their DNS server, but it is not mandatory and if there is any question changing DNS servers would give you an indication of a problem with the one you are now using.
All DNS servers get updated very often to accommodate new domain names. It sounds to me like Verizon's DNS server is either being hacked or croupted when it is updated.
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Ben Carpenter – http://www.benc.com
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5:21 pm
July 17, 2011
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Frank
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AT&T Iphone
I too think it's a DNS problem but
Verizon still can't find any trouble on their side. I used to visit
Bestbuy.com daily and this issue had never occurred before until a
couple weeks ago. I haven't tried pointing to another DNS server, though
I may end up having to if I can't resolve the problem with Verizon. My
concern is that I was once able to connect to Bestbuy without any issues
while using the Verizon DNS server I don't see why I can't get there
consistently now.
I'll post back if with updates as they occur.
Those interested may also want to check out the bestbuy fourm or the tech support forum where this topic is also being discussed.
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6:01 pm
July 17, 2011
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Frank
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Just pointed the router to Googles DNS 8.8.8.8 and 8.8.4.4 and I'm still getting redirected.
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6:14 pm
July 17, 2011
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warrantyvoider
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At&t iPhone? Perfect.
You said you're having that problem when surfing on your iPhone. Do this: Turn off your Wifi, thus forcing the phone to use the At&t 3G connection. Surf to bestbuy.com. I'll bet that you get sent to the correct page.
The nice thing here is that you don't need to wait on Verizon. You can change your DNS server in about 60 seconds all by yourself.
Changing your DNS settings borders on trivial. Do it. Go to opendns.com and read the tutorials. In fact, here's the link: https://www.opendns.com/support/category/2
Also, the IPs for opendns servers are:
208.67.222.222
208.67.220.220
Here's what I suspect is happening to you…..
When you surf to, say http://www.internetadvisor.net, your request goes to a DNS server, and the DNS server matches that web address to an IP address, like 205.145.136.131 (which happens to be the IA website IP). If I had to bet, I'd say that Verizon's local DNS server has the bestbuy.jp (or whatever) IP address associated with the bestbuy.com website. You'll find this out very quickly if you change your DNS server.
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Warrantyvoider 27" Core i7 iMac
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7:13 pm
July 17, 2011
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warrantyvoider
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Frank said:
Just pointed the router to Googles DNS 8.8.8.8 and 8.8.4.4 and I'm still getting redirected.
Remember to clear your cookies, browsing history, temporary internet files, etc……
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Warrantyvoider 27" Core i7 iMac
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5:55 pm
July 19, 2011
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Frank
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warrantyvoider said:
At&t iPhone? Perfect.
You said you're having that problem when surfing on your iPhone. Do this: Turn off your Wifi, thus forcing the phone to use the At&t 3G connection. Surf to bestbuy.com. I'll bet that you get sent to the correct page.
The nice thing here is that you don't need to wait on Verizon. You can change your DNS server in about 60 seconds all by yourself.
Changing your DNS settings borders on trivial. Do it. Go to opendns.com and read the tutorials. In fact, here's the link: https://www.opendns.com/support/category/2
Also, the IPs for opendns servers are:
208.67.222.222
208.67.220.220
Here's what I suspect is happening to you…..
When you surf to, say http://www.internetadvisor.net, your request goes to a DNS server, and the DNS server matches that web address to an IP address, like 205.145.136.131 (which happens to be the IA website IP). If I had to bet, I'd say that Verizon's local DNS server has the bestbuy.jp (or whatever) IP address associated with the bestbuy.com website. You'll find this out very quickly if you change your DNS server.
I've already shared that the redirect only happens when the device be it a PC or Iphone is connecting to the net via the Verizon DSL. The iphone surfs to the correct site when using 3g.
I've already tried changing the DNS servers to use Google's DNS and I'm still being redirected.
Those interested may want to visit http://www.techsupportforum.co…..009-2.html where this topic is being discussed in depth.
Any other solutions or suggestions are appreciated.
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